Introduction
Welcome to CoachHQ ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using CoachHQ, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
- Account Information: Name, email address, password, phone number
- Profile Information: Profile photo, bio, specializations (for coaches), fitness goals (for clients)
- Payment Information: Payment method details (processed securely through third-party payment processors)
- Communication Data: Messages sent through the app, session notes, feedback
- Booking Information: Session schedules, class bookings, availability preferences
Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App features used, session duration, interaction patterns
- Location Data: Approximate location based on IP address (not precise GPS location)
- Log Data: Error reports, crash logs, performance data
Information from Third Parties
- Authentication Providers: If you sign in with Google, Apple, or other third-party services
- Payment Processors: Transaction confirmations and payment status
- Video Call Services: Call quality metrics and connection data
How We Use Your Information
Provide and Improve Services
- Create and manage your account
- Facilitate bookings between coaches and clients
- Enable video calls and messaging
- Process payments and subscriptions
- Send notifications about bookings, sessions, and messages
- Provide customer support
Personalization
- Recommend coaches based on your preferences
- Customize your app experience
- Display relevant content and features
Analytics and Improvement
- Analyze app usage and performance
- Identify and fix bugs
- Develop new features
- Improve user experience
Communication
- Send transactional emails (booking confirmations, receipts)
- Send service updates and important announcements
- Respond to your inquiries and support requests
- Send marketing communications (with your consent, and you can opt out anytime)
Legal and Security
- Comply with legal obligations
- Prevent fraud and abuse
- Enforce our Terms of Service
- Protect the rights and safety of our users
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
With Other Users
- Coaches and Clients: When you book a session, your name, profile information, and contact details are shared with the other party
- Public Profiles: Coach profiles are visible to all users browsing the app
With Service Providers
We work with third-party service providers who help us operate our app:
- AWS (Amazon Web Services): Cloud hosting and database services
- Stream.io: Video calling infrastructure
- RevenueCat: Subscription and payment management
- Expo: Push notifications and app infrastructure
- Firebase: Analytics and crash reporting
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
For Legal Reasons
We may disclose your information if required by law or in response to:
- Legal processes (subpoenas, court orders)
- Government requests
- Investigations of potential violations of our Terms of Service
- Protection of our rights, property, or safety, or that of our users
Business Transfers
If CoachHQ is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Data Security
- Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
- Authentication: Secure authentication through AWS Amplify
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Access and Update
You can access and update your personal information through your account settings in the app.
Delete Your Account
You can request deletion of your account by contacting us at info@taitllc.com. We will delete your information within 30 days, except where we are required to retain it for legal purposes.
Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by adjusting your notification preferences in the app.
Push Notifications
You can disable push notifications through your device settings.
Data Portability
You can request a copy of your data by contacting us at info@taitllc.com.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, fraud prevention, and enforcing our agreements.
Children's Privacy
CoachHQ is not intended for users under the age of 13. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence (e.g., United States), which may have different data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the app, sending an email, or displaying a notice.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: info@taitllc.com